HDFC Bank launches Chatbot EVA for Customer Support Services
Today HDFC Bank announced the launch of an Electronic Virtual Assistant (EVA), an artificial intelligence-driven chatbot, for customer services.
What is EVA ?
Eva Stands for Electronic Virtual Assistant. Eva is India's first Artificial Intelligence based banking chatbot and can answer millions of customer queries across multiple channels instantly. HDFC Bank said in a Statement.
Eva can assimilate knowledge from thousands of sources and provide answers in simple language in than 0.4 seconds, It said.
"Within the first few days of its launch, Eva has answered over one lakh queries from thousands of customers from 17 different Countries across the world." it claimed.
With the launch of Eva, it said , bank's customers can get information on its products and services instantaneously and it also became smarter as it learns through its customer interactions.
Going forward, Eva would be able to handle real banking transactions as well, which would enable HDFC Bank to offer the true power of conversational banking to its customers, it added.
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